FAQ


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FAQ

 

1. Where is the pickup place?

We'll pick you up at the lobby of your hotel at the time the voucher shows. Also, if you are in an apartment, we'll pick you up at the main entrance of the building (please provide us the name of the building and apartment number -just in case if we need to contact you-)

 

2. At what time will our guide pick us up?

Every tour starts at a different time. The pickup time is written on the voucher, thus please read this information carefully.

 

3. Can I/we visit a place that is not included in the tour I/we booked?

Sure! The tours are organized with different sights, however, if you want to change something during your itinerary, just ask the guide about it and he/she will make the modifications. It is important to know that these changes will be made only if we don't have to modify the original route.

 

4. Are the tours only in Spanish?

Generally, the tours are in English or Spanish. Upon request, you can book a tour in French, German or Portuguese. Feel free to contact us and ask for the language of your preference.

 

5. Do the tours include an English Speaking driver?

No, all the drivers are Spanish Speakers.

 

6. Why do I have to send you my/our Passport details?

A travel insurance is included in all our tours. To finalize your booking, and ensure your safety, we are required to arrange Colombian insurance for your visit (even if you have an insurance in your country). We only require your first and last name, country and your passport number to finalize this process.

 

7. What is the difference between the Bogota City Tour of 5 hours and 8 hours?

The main difference is that with the 8-hour tour you will have a Traditional Colombian Lunch and you'll visit the Usaquen neighborhood. Of course, the time of driver and guide will be more than the 5 hours tour!