Impulse Travel Help Center & Traveler Support

Transparency is key. Included in your quote are all services listed in your final itinerary: accommodation, breakfasts, specific activities, tours, local guides, and mentioned internal transfers.

Not Included (unless specified): International flights, meals not listed as “included,” travel insurance, tips for guides/drivers, personal expenses, and potential excess baggage fees.

The path to confirmation has three steps:

1. Acceptance: You confirm your interest in the itinerary and quote in writing.
2. Deposit: You make the non-refundable deposit payment.
3. Confirmation: Once the deposit is received, we book all services.

Timeline: You will typically receive your final confirmation, including booking numbers and detailed travel documentation, within 3 to 5 business days after the deposit is paid.

We accept international bank transfers and credit card payments (Visa, Mastercard, Amex).

• Fees: Credit card payments are subject to a gateway commission fee (usually 3% – 5%). Bank transfers generally do not incur additional charges from our side.
• Process: We will send you a secure payment link or our banking details.
• Final Payment: Must be made 30 days before the trip starts, unless a different high-season policy applies.

It depends on the timing, but generally, two things happen:

1. For the remaining group: Because most operational costs (private transport, guides) are fixed per vehicle or group, a smaller group means these costs are shared among fewer people. This typically results in an increase in the price per person for those still traveling.
2. For the person canceling: Individual costs (such as their specific hotel room) can be deducted from the total if you notify us before the final confirmation and full payment. However, if the change is made after services have been reserved and paid for (especially less than 30 days before the trip), cancellation charges or non-refundable fees from providers may apply. We will always send an updated quote for your approval reflecting these changes.

If you experience a significant delay or an emergency, do not rely solely on your driver. You must immediately contact the Impulse Travel 24/7 Support Team via the WhatsApp number provided in your travel documents.

• Our Protocol: We evaluate the situation and coordinate with guides/drivers to reschedule your pickup or adjust plans so you don’t have to worry.

No, travel insurance is not included by default as it is a personal choice based on individual needs. However, Impulse Travel requires that all travelers have adequate insurance covering medical issues and cancellation/rescheduling for your own peace of mind.

Flexibility is our added value. As long as there are no unrecoverable costs for the original service, most activities can be modified to suit your rhythm, interests, or physical condition. Please communicate with your travel designer or guide as early as possible.

Absolutely. Our private transfers are designed for your comfort. Just let your driver or guide know you’d like a quick meal or rest stop.

Note: If the stop exceeds 30 minutes, it may incur an additional cost, so it is best to communicate this to your travel agent in advance to avoid surprises.

For any emergency or urgent need, you must immediately call our 24/7 Support Number, which is prominently displayed in your travel documentation (usually a WhatsApp line). Our protocol is to assess the situation and mobilize the necessary resources, whether that involves coordinating medical assistance, adjusting your itinerary, or facilitating communication with family or embassies.