THE USE OF THIS WEBSITE RATIFIES THE AGREEMENT WITH THE TERMS AND CONDITIONS DEFINED BELOW. PLEASE READ THEM CAREFULLY BEFORE USING THIS SITE. IF YOU DO NOT AGREE WITH ANY SECTION OF THE CONTENT PLEASE CONTACT US BEFORE USING THE WEBSITE.
Bookings, Payment Methods, and Cancellation Policies
Our policies for bookings, payment methods, and cancellation vary according to the kind of customer. Please read the conditions below to determine whether you are a Business to Consumer customer (B2C customer) or a Business to Consumer Vacation Planning (B2C Vacation Planning):
B2C Customer:
- Customers hiring tours, activities, and/or transport services directly through our site or offline via email or phone with our travel consultants.
- Customers hiring tours, activities, and/or transport services in one or more cities.
B2C Vacation Planning:
- Customers hiring tours, activities, and/or transport services directly with our travel consultants via email or phone.
- Customers hiring tours, activities, and/or transport services in two or more cities.
- The customers must book a minimum of three tours, activities, and/or transport services during the entire trip.
B2C Customer conditions:
Bookings:
To confirm a booking, we require full payment made at least 24 hours before the start of the services (see payment methods below). Some experiences might require this to happen more than 48 hours in advance. In any case, the product description will clarify this information.
For multi-day trips (experiences that have an overnight stay), we require a nonrefundable booking deposit of at least 30% of the total amount at the time of booking. The remaining balance can be paid up to 72 hours before using any of our payment methods (see below), before the start of the services.
Payment methods:
Once you choose the programs of your preference, select the day and time of your choice and the number of participants in your group. Next, you can make your booking deposit or full payment (depending on the tour conditions) via credit card or Paypal directly on our website. For both of these methods, a 4% surcharge applies. You can pay with any of the major credit cards (VISA, MASTER CARD, AMEX).
We also accept the payment via wire transfer. If you want to use this payment method, please ask the instructions to one of our representatives at info@impulsetravel.co.
Cancellation policies:
Travelers can cancel their tour or activity at any time. However, Impulse Travel will have the right to charge a cancellation fee according to the time in advance when the cancellation was made. The corresponding cancellation fees are as follow:
- If you cancel your reservation any later than 24h before the start of the booked experiences, the experience will be subject to a 100% cancellation fee.
- If the tour has free cancellation with a full refund within set days in advance, you won’t be charged a cancellation fee
- For Multi-Day Trips, the 30% deposit is not refundable.
(*) NOTE: If the tour/activity you booked includes flights or hotel reservations, Impulse Travel will have the right to charge a cancellation fee of 30% of the total amount no matter the number of days in advance the tour/activity is cancelled.
To cancel your trip, please contact our travel consultants at info@impulsetravel.co. The refund will be issued to the credit card that was used to pay within the next 15 working days after the cancellation is effective.
B2C Vacation Planning conditions:
Bookings:
To confirm a booking, we require a non-refundable booking deposit of at least 50% of the total amount, and the remaining balance can be paid within the itinerary’s cancellation window. You can also make full payment of your itinerary (see payment methods below).
Payment methods:
Once you have the final itinerary with dates, times, number of participants in your group, and prices, you can make your booking deposit as the following two payment methods:
Next, you can make your booking deposit or full payment (depending on your choice) via credit card or Paypal directly on our website. For both of these methods, a 4% surcharge applies. You can pay with any of the major credit cards (VISA, MASTER CARD, AMEX, DINERS).
We also accept the payment via wire transfer. If you want to use this payment method, please ask the instructions to one of our representatives at info@impulsetravel.co.
Cancellation policies:
Travelers can cancel their trip at any time. However, Impulse Travel will have the right to charge a cancellation fee according to the itinerary’s specific conditions, which depend on the conditions of all experiences included (hotels, restaurants, flights, and/or tours). These cancellation conditions will be sent to you by our travel consultants.
To cancel your trip, please contact our travel consultants at info@impulsetravel.co. If a refund is in order, it will be issued to the credit card that was used to pay within the next 15 working days after the cancellation is effective.
Additional costs due to events outside our control:
Additional costs incurred by passengers due to events or situations beyond Impulse Travel’s control (natural disasters, acts of God, pandemics, terrorism, strikes or other political problems) are the exclusive responsibility of the client. Flights are sometimes subject to overbooking, delays, rescheduling, or cancellations. If this happens, we will assist clients in making alternate arrangements to the best of our ability. However, Impulse Travel cannot be held responsible for denied boarding, delayed or cancelled flights nor for any additional costs resulting from missed land arrangements due to airline delays or cancellations.
Licenses and Trademarks
“IMPULSE TRAVEL – immersive travel experiences” is a trademark owned and registered by Via Colombia Travel Services S.A.S. Therefore, Via Colombia Travel Services S.A.S owns this site and is the author of images, texts, graphics, icons, software, and any other contents on the site (henceforth called "content"), as well as codifications HTML, XML, PHP, and CGI and other codes and texts in any format (henceforth called "code") used to implement this site.
No code or content can be modified, altered, copied, distributed, broadcasted, displayed, used, reproduced, and/or published under any circumstances, except if it is expressly authorized by these rules or by the instructions on the sections of this site.
Legal Information
VIA COLOMBIA TRAVEL SERVICES IS NOT RESPONSIBLE FOR ANY DIRECT OR INDIRECT DAMAGE, CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATIONS, THE LOSS OF PROFITS, PRODUCT COST REPLACEMENT, CONTENT USE INABILITY, AND ERRORS MADE WHEN ACCESSING BY MOUSE CLICKING. IF LOCAL LAWS DO NOT ALLOW THE EXCLUSION OF RESPONSIBILITIES, THEN THE EXCLUSIONS LISTED BEFORE DO NOT APPLY.
Via Colombia Travel Services S.A.S. and its divisions are against child pornography in accordance to Law 679 of August 3, 2001, issued by Colombia’s Congress, which prevents and counters the exploitation, pornography, and sexual tourism with minors.
In accordance with the provisions of this law, all persons must prevent, block, combat, and denounce the exploitation, lodging, use, publication, dissemination of images, documents, audio-visual archives, misuse of global information networks, or linkages of any kind related to pornographic material or sexual activities allusive to minors.
The violation of the foregoing can cause criminal and/or administrative liability.
Services:
Additional Terms and Conditions can be applied to reservations, purchase of goods and services, and other sections of this site, according to the specific service provider and your agreement as a user to accept those terms.
General Conditions
This site is offered to you as a user for its acceptance without negotiating the terms, conditions and covenants contained therein. The relationship between impulsetravel.co and the users will be that of independent contractors and neither party (including officials, agents and employees) might be considered to be acting as partners, joint ventures, trusts, employees and/or common agents.
You may not assign, agree, outsource or delegate your rights, duties and responsibilities outlined here.
Organization and responsibilities:
The website impulsetravel.co belongs to VIA COLOMBIA TRAVEL SERVICES SAS., henceforth called Operating Agent, states that it acts as an intermediary between users and the entities or persons responsible for providing the services of ground transportation, lodging, car rental, food, extreme sports or any other service contracted through the Website impulsetravel.co and bogota-layover-tour.com. Here the Operating Agent agrees to comply with the services mentioned, except as specified in these Terms and Conditions. Also, the Operating Agent is not responsible for the failure of such entities in the execution of their duties, or by unforeseen events such as strikes, weather conditions, delays, earthquakes, quarantines, as well as the material, personal or moral damages that the passengers might suffer due to the loss, damage or theft of their baggage, accidents, illnesses or deaths.
In regards to the above-mentioned situations, the users must issue their claims directly to the companies providing the breached service. The Operating Agent will help the user as much as possible. These Conditions are governed by the rules of civil and commercial law and other applicable laws.
VIA COLOMBIA TRAVEL SERVICES SAS., ACTING AS A TRAVEL AGENCY IS SUBJECT TO THE LIABILITY REGIME ESTABLISHED BY LAW 300 OF 1996 AND IN REGLAMENTARY DECREE 1075OF 1997.
Observations:
The prices mentioned in this site can be changed without previous notice due to the change in the cost of any item, or to changes in monetary exchange rates.
Sign up:
The fact of signing up for any of the offered programs means that nothing should be understood or imagined as included imagined if it is not described in the program.
Flight reservations:
Our packages will discriminate airfare and land portion. The airfare provided by us on our quotes is an estimate. At the moment of the booking, we will quote the real airfare and the quote will be valid for the next 24 hours. The value of the airfare must be paid 100% up front and is non-refundable. In case of changes to the domestic flights, the penalties and charges of the airline will apply.
Baggage:
The Operator expressly denies any liability in case of loss, damage or theft under any circumstances. We recommend that passengers witness the handling, loading and unloading of their baggage.
Changes made by the client/passenger:
Until we confirm your booking you can make any changes for free. In case of any changes afterwards, the Operator will calculate the current prices that may differ from the originally set amount.
Insurance policy:
Via Colombia Travel Services S.A.S. has insurance for the services operated by the company. The insurance works under the next conditions:
The client must provide the passport number to Via Colombia Travel Services with a minimum of 2 hours in advance. If the company doesn´t receive the passport number within the time required, the company will not be responsible in case of an accident during the service(s) operated by Via Colombia travel Services S.A.S.
The insurance coverage only works during the services operated by Via Colombia Travel Services.
In case of an accident, the insurance covers 25.000.000 COP.
We strongly recommend clients to purchase travel insurance in their country of origin, for protection in case of cancellation, baggage loss, medical emergencies and other risks
Complaints:
All complaints must be made via e-mail at info@impulsetravel.co.
Agreement:
When a client enrolls in any program sold by Via Colombia Travel Services that states knows and approves the terms of the General Conditions mentioned above, which are available to be printed, as well as the special conditions described in the brochure of every program. Limitations on commercial and personal use: This site can only be used to make reliable reservations or purchase good, and cannot be used for purposes other than those described herein. Speculative, false, or fraudulent reservations will not be conducted. As a user, you assume that your legal age is sufficient to make use of this site and therefore accept the legal and financial obligations that it may entail. You agree that you are reliable with all the responsibilities arising from the use of the site impulsetravel.co whether these are caused by you or by any third party which is using your password. The information, programming code, products and other services published on this site may contain typographical errors and inaccuracies. Impulsetravel.co, its affiliates, suppliers and partners conduct periodical changes to update information. As a condition for the use of this site, you will guarantee that you will not perform any illegal or prohibited activity by the terms, conditions and requirements outlined above.
Connections and links with third portals:
This site may contain links to websites operated by third parties who are independent of the Website impulsetravel.co. Via Colombia Travel Services SAS has no control over them and is not responsible for their contents. The inclusion of these sites on the website of impulsetravel.co does not imply any association with such third parties or their operators. We suggest you read the instructions on such sites, since their policies may be different from those offered by Via Colombia Travel Services. Naturally, you are solely responsible for maintaining the secrecy of your passwords and the information contained in your user account. Please be very careful with this information.
Comment Policy (Travel Blog)
We welcome and encourage comments from our travelers and readers on our travel blog. However, to keep these conversations constructive and positive we reserve the right to delete comments that violate the following rules:
- We don't allow comments that are deemed to be spam or are promotional. Including links to relevant content is permitted.
- Comments with offensive, abusive, threatening, pornographic, misleading, or libelous language are not tolerated.
- Comments that harass or discriminate other users or groups of individuals are not allowed.
We reserve the right to edit or delete any comments submitted to the blog without notice. This comment policy is subject to change at any time. If you have any questions about the commenting policy, please let us know at info@impulsetravel.co.
